BeDigital is a new feature in SWITCH that helps you track your learning progress and prioritise your most important content to remain on top of your digital fluency journey.

It is part of an initiative to raise PETRONAS employees’ level of digital knowledge through the completion of basic-level learning content.

When you first run the app, you will see the SWITCH homepage and the new BeDigital on the left sidebar menu. Clicking on the BeDigital tab will take you to a page where you can see your BeDigital score and keep track of your progress.

You can also click on the progress bar next to your profile picture (on the top-right corner) to go to BeDigital.

Click here to watch the navigation video.

BeDigital page on SWITCH lists out all the courses that you must complete. It takes around 20 hours to complete BeDigital. Dedicate 10-15 minutes daily/week for two months and you'll be on track for a 100% score!

To complete the curriculum, start by choosing from any of the topics listed in the BeDigital page. For example, clicking on Mindset & Ways of Working will take you to lessons related to Agile, Customer Centricity and Innovation. Clicking on Agile will then take you to all lessons listed under the topic. Make sure to read the lessons or watch the videos to complete the content.

Note: If you are a long-time SWITCH user, you may have completed some of the content in the BeDigital curriculum. If you have completed the content, it will be listed under “Completed”. If you have not completed the content, it will be listed under “Uncompleted”.

Yes, you can come back to SWITCH any time to complete any lesson. As lessons in SWITCH take three minutes or less to complete, you would need to complete a content from the start if you stopped half-way previously.

However, for e-learning modules that you need to complete on myLearningX, you may resume where you left off at any time.

You can turn on the toggle button switch between views. The toggle button is set by default to show lessons that are within the BeDigital curriculum. Dragging the toggle button to the right will show all lessons in the track (those in and outside of the BeDigital curriculum).

You can click on the BeDigital tab or click on the progress bar next to your profile picture to view your personal dashboard.

For SWITCH content, your score will increase upon completing any content.

For courses that you need to complete in myLearningX, your score will increase only upon completing all the required modules within the course.

Please allow 24 hours for your BeDigital score meter to reflect 100% if the Citizen Analytics Level 1 course is the last content that you completed.

The indicator on the right side of your progress meter tracks your overall progress for the week. It will show an increase in percentage for all the content you have completed this week in the following week.

Yes, your dashboard captures completion records of content that you have completed in the past as well as recently completed ones.

If you are experiencing any technical issues, please log a ticket via PUSPA or myGenie+

Otherwise, please contact ICT Service Desk at ict.servicedesk@petronas.com or +603-23313333

You can view uncomplete lessons at the Homepage, under Recently Added Lessons or Suggested Content.

If you are accessing content from the Categories page (under Learn), you can refer to the indicator number at the top of each topic to see how many lessons you have completed out of the total lessons for that topic.

Once you've clicked into a Topic page, any uncompleted topics can be found listed at the top of the lessons list.

Features such as ‘Playlist’, ‘Tags’ and ‘Categories’ group lessons in a way that gives you more options to access content. For example, once you click on a playlist and start viewing a piece of content, you will see the next piece of content in the side bar, titled ‘Next…’. In that sidebar, you can see all lessons that have been curated for that playlist.

If you are accessing content from a ‘Category’ and ‘Topic’ (from the Learn page), the next lesson can be found in the sidebar under 'Next in Topic'. Other similar content is listed under 'More Like This'.

If you access content from the ‘Homepage’, there will be instances where the content does not link to other content. This is because they are meant to be read as individual pieces, wh

• i. This video focuses on Homepage, Learn Page, Challenge Page, Categories and Learn. Click to find out more.
• ii. This video focuses on Tags, Favourites and Sort function. Click to find out more.
• iii. This video focuses on My Profile, My Journey, Rewards and Store. Click to find out more.

SWITCH is the Digital immersion programme in PETRONAS. SWITCH introduces Digital in a fun and interactive way. As part of the programme, the SWITCH Station — the Android, iOS apps and website (switch.petronas.com) — features lessons and challenges where you can learn more about Digital, as well as test and develop your skills. Through Digital, PETRONAS aims to be a data-driven organisation, adopting new ways of working to deliver new value.

SWITCH content is grouped into categories like Winning Formula, Cyber Security, Digital Projects, Outside In. Each category contains multiple topics that have informative lessons and challenges that will help you increase your knowledge and understanding of Digital. In addition, there are curated Playlists and Tags which help you deep dive into various digital concepts.

There are 2 types of content: lessons and challenges.

Lessons help you increase your knowledge about Digital. Challenges test what you have learned.

Under Challenges, SWITCH also runs its monthly Be the SWITCH Quizzard campaign on the last Thursday of the month (unless stated otherwise) from February to November of the year. These are time-limited quizzes that test your knowledge on the featured topics. As a bonus, those who answer the quizzes during the given period stand to be rewarded with extra points.

Head over to lessons and challenges in the Learn and Challenge tab respectively to start your journey on SWITCH.

On the respective page, click the text next to “Sort by” to view the list of available sort options. Here’s what they mean.

Playlists/Lessons/Challenges

Sequence: Suggested order from SWITCH editors

Latest/Recently Added: Latest content will be shown first

Favourite: Content you have favourited will be shown first

Trending: Content that your colleagues have completed recently will be shown first

Most Liked: Content with the most likes will be shown first

Completion Status: Content will be grouped based on completion status

Publish Date: Content will be shown in chronological order

Tags

Alphabetical: Alphabetical order of tags

Most Clicked: Tags that have been opened the most

Tag links: Tags that have been attached to the most lessons

Content on SWITCH is updated frequently so check back often to learn more about Digital! In the meantime, you can refresh your memory in the Learn section of the platform. If you have enjoyed your journey and experience on SWITCH so far, don't hesitate to share it with your colleagues and friends to get them onboard this delightful journey!

There are two types of SWITCH access namely Normal and Third Party, and these accesses are determined based on the user’s employment terms.

Permanent and Contract Direct Hire employees are given Normal SWITCH access, whereas Third Party employees (MSA contractors, interns and PROTEGEES) are given Third Party SWITCH access.

Users with Normal access can view content in the generalist tracks (e.g: Cyber Security, Data Science etc.) while users with Third Party access can only view content in the Cyber Security track. Regardless of the access users have, points are awarded to them upon completing content that carry points.

You earn points whenever you complete a lesson or a challenge. Make sure to read, watch or submit content to ensure you get your points. Infocards (e.g. announcements) typically do not have points, as they are informational in nature, to support lessons, challenges or campaigns they are linked to. Watch out for additional bonus challenges where you can earn extra points or even a special achievement!

We have introduced the SWITCH Store, where you can use the points you've earned to redeem items to enhance the look of your SWITCH avatar. Show off your customised SWITCH avatar on your Profile and check out how your friends and colleagues have made their avatars special!

If you have a Mesra card, you may also convert SWITCH points to Mesra points for use in the Mesra store. Redeeming your SWITCH points on the SWITCH Store or converting to Mesra points will not drop your level, so redeem away!

[Note: MESRA points redemption is applicable only to users with Normal access (Permanent and Contract Direct Hires of PETRONAS). It is not applicable to staff with Third Party access (MSA contractors, interns and PROTEGEES).]

Redeemable points are points that can be used to redeem rewards at Rewards Catalogue. You can view your balance redeemable points at the top right of your SWITCH Homepage and Rewards Catalogue page. Any points you spend in the Rewards Catalogue do not impact your level, so redeem away!

Differences of points can be due to the incorrect answers submitted for the challenges in Challenge Page. In most cases, correct answers will get 20 points and incorrect answers will get 10 points. There are also instances where double points are rewarded to those who participated in a certain campaign. So keep a look out for upcoming campaigns to race your way up on the Leaderboard!

Yes, effective 1 August 2020, your redeemable points will now expire every 6 months on 5.00PM (GMT+8:00) of 30 September and 31 March every year. Any unused points will be flushed off after the expiry date. This is applicable to all SWITCH users.

No, your level on SWITCH will not be impacted.

On your profile page, scroll to the bottom of the page to find your history of redemptions at the My Journey section. Click See All and navigate to Rewards where you can view all your previous reward redemptions.

For SWITCH website:
• a. Head over to your “Profile” from the top bar or to “Rewards Catalogue” from the “More” tab on navigation bar.
• b. Look for “Add your Mesra Card” in “Profile” or “Your Acct” in “Rewards Catalogue”.
• c. Click on the pen icon, enter your Mesra card number and click Save.

For SWITCH apps:
• a. Head to your “Profile” from the home page or to “Rewards Catalogue” from the “More” tab.
• b. Look for “Mesra” in “Profile” or “Your Acct” in “Rewards Catalogue”.
• c. Click on the pen icon, enter your Mesra card number, and click Save.

[Note: MESRA points redemption is applicable only to users with Normal access (Permanent and Contract Direct Hires of PETRONAS). It is not applicable to staff with Third Party access (MSA contractors, interns and PROTEGEES).]

No, you may only link one card at a time.

Note: MESRA points redemption is applicable only to users with Normal SWITCH access (Permanent and Contract Direct Hires of PETRONAS). It is not applicable to staff with Third Party SWITCH access (MSA contractors, interns and PROTEGEES).

• a. Ensure that your Mesra account has been connected to SWITCH (see point #11 above).
• b. Head to ‘Rewards Catalogue’ from home page by clicking on your points or by going to the ‘More’ menu.
• c. Convert SWITCH points to Mesra points.
• d. SWITCH points converted to Mesra points will be credited after 24 hours to your Mesra account.

Note that any points you spend in the Rewards Catalogue will not impact your level on SWITCH.

Please visit the Mesra site at https://www.mymesra.com.my/for-consumer/mesra-loyalty-programme to get more information and help.

Please refer to this playlist for more info on badges on SWITCH.

Teams are assigned by divisions or departments, depending on the size.

Submit a request to change teams via myGenie+

Otherwise, please contact ICT Service Desk at ict.servicedesk@petronas.com or +603-23313333

There have been many changes and updates to the SWITCH Station. Read on to find out about the key features!